Shipping policy

Fast, Secure & Reliable Shipping

Thank you for choosing HDtees&tops. We are committed to delivering your DTF transfers, custom DTF gang sheets, ready-to-press DTF transfers, custom T-shirts, hoodies, and other custom apparel quickly and safely. Every order is carefully printed, inspected, and packaged to ensure it arrives in excellent condition.

 

 

Order Processing

We begin processing your order as soon as payment has been successfully received.

  • Standard Processing Time: 1–3 Business Days

  • Large, Bulk, or Wholesale Orders: May require additional production time.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that production time and shipping time are separate. During busy seasons or promotional events, processing times may be slightly longer.

 

 

Shipping Information

Once your order has been completed, it will be securely packaged and shipped using a trusted shipping carrier.

Shipping times depend on:

  • Your delivery location

  • Shipping method selected

  • Carrier operations

  • Weather conditions

  • Holiday periods

While we strive to deliver every order as quickly as possible, HDtees&tops cannot guarantee delivery dates once a package has been handed over to the shipping carrier.

 

 

Order Tracking

As soon as your order ships, you'll receive a Shipping Confirmation Email containing your tracking number (when available).

You can use this tracking information to monitor your package throughout the delivery process.

 

 

Shipping Address

Please ensure your shipping address is correct before completing your purchase.

HDtees&tops is not responsible for delays, lost packages, or additional shipping charges caused by:

  • Incorrect addresses

  • Missing apartment or unit numbers

  • Incomplete postal codes

  • Customer entry errors

If you notice an address mistake, please contact us immediately. We'll do our best to update it before your order ships.

 

 

Lost, Delayed & Stolen Packages

Once an order has been shipped, delivery is managed by the shipping carrier.

If your package is:

  • Delayed

  • Lost

  • Marked as Delivered but Not Received

Please contact the shipping carrier first. If you still need assistance, our support team will gladly help investigate the shipment.

 

 

Damaged Orders

We carefully inspect every order before shipping. If your package arrives damaged, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Clear photos of the damaged product

  • Photos of the shipping box

  • Photos of the shipping label

  • Your order number

We will review your request and work with you to find the best possible solution.

 

 

International Shipping

International shipping may be available depending on your location.

Please note that customs duties, taxes, import fees, or other government charges are the responsibility of the customer and are not included in our product or shipping prices.

 

 

Shipping Delays

Although we work hard to ship every order on time, unexpected delays may occur due to:

  • Severe weather

  • Carrier delays

  • Customs inspections

  • High shipping volumes

  • Public holidays

  • Events beyond our control

We appreciate your patience and understanding if these situations occur.

 

 

Need Assistance?

If you have any questions regarding your shipment, order status, or delivery, our friendly customer support team is here to help.

HDtees&tops

📞 Phone: (548) 388-5228

📧 Email: teesandtops@outlook.com

📍 Address: 113 Bodkin Road, Southwold, ON N0L 2G0, Canada

 

 

Thank You for Choosing HDtees&tops

We appreciate your trust in HDtees&tops. Our goal is to provide premium DTF printing, high-quality custom apparel, fast order processing, and reliable shipping so you can shop with confidence every time.